We’re committed to protecting your privacy. This policy details what personal information we collect and why we collect it, how we use your information and how you can access and update it.
Who we are
We are Lea & Sandeman or Lea & Sandeman Co. Ltd. Our registered business address is 170 Fulham Road, London, SW10 9PR
What information do we collect about you?
We collect information while you use our website and when you get in touch or sign up to our services. The personal information we collect from you while using the site includes your IP address and information about what pages are accessed and when. Website usage information is collected using cookies (see below).
If you contact us or sign up to our email newsletter, we will also collect your name and email address, which will be stored in our 3rd party email newsletter system.
(Update 17/07/18) Location: We are trialling a push messaging system which will enable us to send relevant messages depending on location. Our website will ask you if you would like to share your location, so click Yes or No. You can change your browser settings at anytime. Of course this information is not shared with any 3rd party and only one member of staff has access internally.
By placing an order for delivery or collection over the telephone or our website, we will also collect your name, address, email and telephone number - these are used only for transactional purposes, but you will be given the option to register for our marketing communications at the same time as placing your order. These preferences can be updated at any time via our website, or telephone +44 (0)207 244 0522 or by emailing us at firstname.lastname@example.org with your change request.
We have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect. Any personal information is kept private and securely stored until a time it is no longer needed, or until you request that we remove it from our records. However, we will continue to hold indefinitely any transactional information, including contact details, on our database, as we are required to do so by law, although contact details can be changed on request at any time via the methods described above.
How will we use the information about you?
If you subscribe to our email newsletter, we will contact you by email with news, offers, events information and other updates we think you might be interested in from Lea & Sandeman. Newsletters sent from our email service provider may record subscriber data relating to engagement. If you place an order on our website, we will use the details to contact you by email or telephone in relation to your order.
If you place an order via our website, we will use your information to process your order or enquiry and keep you updated on its progress and request feedback. We may also use your postal address to send you a Lea & Sandeman brochure or other printed communication.
You can unsubscribe from our email list or update your preferences at any time by using the unsubscribe or preferences links in any email we send you. To unsubscribe from emails or from printed mailing lists, you can also email email@example.com or call us on +44 (0)207 244 0522. You may also write to us at Lea & Sandeman, 170 Fulham Road, London, SW10 9PR
We will never rent, lease or sell this data to other companies or individuals. We will only transfer your personal information to a third-party if required by law to do so.
If you are unhappy with how we have collected or used your data, you have the right to complain to the Information Commissioner’s Office (ICO).
Websale payments are processed by a 3rd party service provider who use encryption systems to ensure your credit card details are processed in a secure format. We use SSL encryption for all transmission of payment data.
We do not store any credit card details on our website or electronic databases.
L&S will use reasonable endeavours to maintain appropriate security measures in it's facilities to protect against the loss, misuse or alteration of information that L&S has collected from you
This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you'd like to opt-out, you can do so at https://mouseflow.com/opt-out. If you'd like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at firstname.lastname@example.org.
For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/
For more information on Mouseflow and CCPA visit https://mouseflow.com/ccpa."
Access to your information
You have the right to access any data that relates to you, to delete it, and to object to its use for marketing. You can also check, correct and update your information (for instance, if you change address or email address). To do this, please contact us on email@example.com
It is possible to disable cookies using your browser preferences. Please note that turning off cookies may affect the functionality of our website.