DELIVERY

As we all get to grips with this 'new normal' way of living, we are constantly reviewing the way we operate. The aim is to continue to offer the most brilliant wines with the best possible service to our customers, without impacting on the safety and good health of us all. So we have been taking measures to release the pressure on our warehouse team and keep everything running as smoothly and safely as possible. This included the tough decision to temporarily move our minimum website order value up to £500 and for a moment we focused just on deliveries within the M25. Thankfully this extreme moment has passed and we are now much nearer to our 'normal' service.

The new minimum order value is down to £250 and we are once again delighted to be delivering to customers nationwide. We hope to bring this minimum order value down further in the future, but for now if it seems too much, why not get together with a neighbour and consolidate your orders! We always prefer to deliver in our own vans and will do this as much as we can - but to augment the service, we will be working with our courier partners, APC, to ensure deliveries beyond our current 'reach' can still be made in a timely fashion. Our 5 shops remain open 6 days a week for the shorter hours of 11am to 4pm. Offering the same great service as ever, with free local deliveries and non-contact collections too. Please get in touch with your local branch directly to let us know how we can help.

We remain enormously grateful to all our customers for the incredible loyalty and support for Lea & Sandeman. In these unsettled times we really appreciate your understanding as we do our best to responsibly and carefully keep serving you and yet, most importantly, limit the spread of this crisis. We are in close contact with our suppliers, the winemakers around the world. With their support we are delighted to still be delivering the very best wines at the very best prices - directly from the vineyards to our shops or your homes. Stay Safe and Drink Well!

• We offer FREE UK mainland delivery for all orders over £250 - Highlands and Islands can be arranged on an individual basis.
• We deliver to Central London postcodes next day - check the postcode list below.

* Please note that we do not deliver on the weekend *

• Express 24hr delivery options are available for an additional charge starting at £15.00 per case of 12 and then £5 a case thereafter - please place your web order and then reply to the email confirmation and or call 0207 244 0522 to arrange payment of the charge. (We will be adding these options to our website checkout soon).

GREATER LONDON: We also try to cover greater London the next day, but some areas might take us a little longer to cover. However it is unusual for these deliveries not to be within three working days.

HIGHLANDS & ISLANDS: *Deliveries to Scottish Highlands and Islands, Isles of Man and Wight are currently not accepted through the website, but we are happy to arrange delivery via one of our shops for a small surcharge.

NORTHERN IRELAND: We regret that we cannot provide a reliable or cost-effective delivery service to Northern Ireland.

ORDER AND COLLECT: You can order online and collect from your local shop. Just select your local shop's address in our website checkout and your wines will be available to collect from 11am the following day Monday to Friday.

SPECIAL INSTRUCTIONS: If you have special delivery requirements e.g. by a specific date, or deliver to a neighbour if out - please add them to the delivery instructions during checkout and we will endeavour to fulfil them within reason (and our standard delivery terms.)

EXPORTS

The website will only accept UK delivery addresses, for export orders please email us directly at so that we can arrange a quote on a bespoke basis.

OUR VANS & OUR DRIVERS:

As many orders as possible are delivered using Lea & Sandeman drivers and vans so as to provide the best hand delivery service possible. Couriers are only used when we cannot get to you within our targeted delivery time.

DELIVERY TIMES:

We cannot specify exact delivery times, but if you have a particular request or deadline to meet, do let us know by giving us a call or sending an email to admin@leaandsandeman.co.uk and we will do our best to accommodate all requests. Please make sure we have your correct contact telephone number with your order.

If you need your wine by a particular date, please let us know when ordering by replying to your order confirmation email. If you are in any doubt about when you might receive your order simply email or call us and we will let you know.

RECEIVING YOUR DELIVERY:

If there is not likely to be someone to receive and sign for the goods at the delivery address, please give us details of a safe place or alternative address where we can leave your order. If your order is left somewhere at your request and subsequently goes missing we regret that neither we nor our couriers can take responsibility.